Terms & Conditions
This website is owned and operated by The Hidden Dungeon.
By using this website, customers acknowledge their consent to be bound by these Terms and Conditions which should be read before proceeding. Use of this website and information contained within is subject to the Terms and Conditions set out below. The Hidden Dungeon reserves the right to alter these Terms and Conditions at any time, without notice. Any changes will be posted within this document. Customers should check this document regularly.
Customer Accounts
When placing an order, The Hidden Dungeon requires customers to create an account or login to an exisiting account, in order to obtain details for contact and shipping purposes. This account can also be used to track order statuses. The Hidden Dungeon do not use any information entered here for any purpose other than those indicated. Full details can be seen in our Privacy Policy.
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Orders placed via the shop on this website are considered as a formal request to purchase requested products and will require payment details to be processed.
An order confirmation email will be issued to customers detailing the order and price for delivery. This order confimation is neither a guarantee, nor a contract or an invoice. Customers should always check this confirmation carefully to ensure that their requirements have been entered correctly.
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Customers must be 18 years or over to make any web or email purchases and The Hidden Dungeon reserves the right to accept or reject any order for any reason at our absolute discretion.
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All prices on this website are in £ sterling and include V.A.T. where appropriate.
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Products, prices and promotions offered on this website are unique to this website and may differ from products, prices and promotions offered via other services and stores operated by The Hidden Dungeon
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The Hidden Dungeon makes every effort is made to ensure that the contents listed on this website, including product information such as images, specifications and prices are correct. However, errors may occur and The Hidden Dungeon reserves the right to alter product prices and information on this website without notice. In the event that this occurs after an order has been placed, The Hidden Dungeon will inform the customers affected of altered and corrected prices as soon as possible. Customers will have the option to continue with the purchase at the corrected price or the right to cancel the order. If the option to cancel is chosen, a full refund will be issued.
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Please be aware that The Hidden Dungeon does not consider a pricing adjustment due to a promotion, sale or other offer as an error in price, and the above conditions do not therefore apply.
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There is no minimum or maximum order quantity unless specified or qualified in a particular promotion or offering, including but not limited to availability restrictions.
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The Hidden Dungeon is under no obligation to fulfil an order for a product that was advertised with an incorrect price or description. Ownership of goods passes into the hands of the customer once The Hidden Dungeon has received full payment.
Payment
The Hidden Dungeon utilise payment gateways to accept online payments through this website, rather than handling credit/debit card payments directly.
Barclaycard accept all major debit and credit cards and digital payments such as PayPal, providing industry-leading reliability. For more information on this service, visit Barclaycard.
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PayPal allows any business or individual with an email address to securely send payments online. For more information on this service, visit Paypal.
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Please note that when paying with a payment gateway, monies will be taken for the full amount of an order at the time the order is placed, not when an order is due to ship.
Availability
Despite carrying a large amount of stock, some items on this website may be offered as preorders, back orders or special orders. Preorder items are yet to be received byThe Hidden Dungeon and, where possible, an anticipated release or arrival date will be indicated, which is always subject to change in accordance to information received from the supplier of the item. The Hidden Dungeon will not be held responsible for delayed or cancelled items, or for changes made by manufacturers. In the event of a preorder item being cancelled, a full refund will be given of any monies paid in advance.
Back order items are reordered in the event of having sold out. Reordered items are usually supplied to The Hidden Dungeon within an acceptable time frame, however circumstances dependent on other factors, such as distributors, suppliers and couriers, can affect the duration. If an item purchased is on back order, customers will be informed of the situation. In the event of a back order item being cancelled, a full refund will be given of any monies paid in advance.
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Special order items are ordered specifically upon request. Ordered items are usually supplied to The Hidden Dungeon within an acceptable time frame, however circumstances dependent on other factors, such as distributors, suppliers and couriers, can affect the duration. If an item purchased is delayed, customers will be informed of the situation. In the event of a special order item being unavailable, a full refund will be given of any monies paid in advance.
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The Hidden Dungeon will not be responsible for compensating customers for any additional losses connected with the purchase of preordered, back ordered or special ordered products.
Delivery and Shipping
Product prices for items listed in the shop on this website exclude shipping charges. While shipping to the UK is free, shipping to European and international countries is calculated at checkout.
Product prices for special order graphic novels on this website exclude shipping charges. Shipping to the UK is free. Shipping charges to European countries are: Softcover Graphic Novels / Trade Paperbacks – £6.90 + £2.00 per additional softcover; Hardcover Graphic Novels – £9.99 + £3.50 per additional hardcover. Shipping charges to international countries vary, so please contact us for a quotation.
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The Hidden Dungeon will dispatch all orders at the earliest convenience (usually within 2 working days), to an address indicated by the customer when the order was placed. Goods are shipped via the Royal Mail postal service or a nominated courier service. In the event that a customer is unavailable to accept delivery, a missed-delivery card will be left by the Royal Mail/couriers. If re-delivery is not arranged by the customer, once the parcel is returned to sender, The Hidden Dungeon reserve the right to charge a fee to resend the item(s).
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The Hidden Dungeon reserves the right to refuse delivery to an address that may not be secure, such as (but is not limited to) a communal postal address, a BFPO or a PO Box. In this event, customers will be informed as soon as possible.
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Customers outside of the UK please note that, when goods are shipped abroad, they are subject to opening and inspection by Customs authorities. In addition international customers are liable for any local sales taxes or import duties which may be charged on the item(s). The Hidden Dungeon have no control over these charges and cannot confirm how much the charges may be. International customers are also responsible for providing any information required by customs to ensure the goods are cleared.
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Please allow up to 28 days for delivery. The Hidden Dungeon will not be held liable to customers for deliveries delayed due to circumstance, such as (but not limited to) customs or weather. In the event that an expected delivery fails to arrive beyond the suggested time period, please contact The Hidden Dungeon within a further 28 days for the matter to be addressed. The Hidden Dungeon will not be held liable to customers for failed deliveries that are not reported within this extended time period.
Returns and Cancellations
Customers may cancel their order, for any reason and at any time, up to 7 working days after the item(s) have been received. In this event, The Hidden Dungeon must be informed within that time period, in writing.
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Website Shop orders that have not yet shipped can also be cancelled by customers logging in to their Shop account on this website, selecting the relevant item(s) and choosing to cancel the order themselves. Alternatively, send an email to thehiddendungeon@outlook.com or via the contact messaging on the website indicating the order no. and item(s) no longer required. In the event of a preorder item being cancelled, a full refund will be given of any monies paid in advance. If The Hidden Dungeon has already despatched the product, customers will not be able to cancel their order via their online account. In this instance, customers should contact thehiddendungeon@outlook.com or via the contact messaging on the website
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All cancelled items must be returned to The Hidden Dungeon unopened in the original packaging, in resalable condition with all seals and wrappings intact (if applicable). In the event that items have been unsealed, the customer’s right to cancel no longer applies. Items must be returned to The Hidden Dungeon within 14 days of receipt to qualify for a refund. The Hidden Dungeon will refund the cost of the cancelled item, but will not refund any postal charges incurred as part of the initial order or the return postage.
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Faulty Goods
If an item received is faulty, defective or sent in error, please contact The Hidden Dungeon to arrange the return of the item.
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Smaller items can be returned using the Royal Mail postal service, while The Hidden Dungeon may arrange for a courier pickup of larger items, if necessary. Customers should use and include all the original packaging when returning an item to The Hidden Dungeon.
The Hidden Dungeon will refund any postal charges incurred as part of the return postage on faulty, defective or damaged goods.
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The Hidden Dungeon will offer a ‘like-for-like’ replacement for faulty or damaged item(s). In the instance a replacement cannot be offered, a full refund the cost of the item(s) including shipping charges will be given.
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Faulty, defective or damaged goods must be returned to The Hidden Dungeon within 28 days of receipt, in order to qualify for a refund.
External Links
This website contains hyperlinks to external sites. Such links are not in any way an endorsement by, or an affiliation with, The Hidden Dungeon. The Hidden Dungeon does not accept responsibility for the content of any external sites. Any goods that customers order from another website are subject to the Terms and Conditions of that website and The Hidden Dungeon has no liability to customers in respect of that website nor any goods or services customers obtain through its use.
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Other websites are not subject to the Privacy Policy of The Hidden Dungeon and may collect data or solicit personal information from the customers.
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Intellectual Property and Copyrights
All content of the websites, newsletters, promotional materials, order forms and retail stores operated by The Hidden Dungeon is the Property of The Hidden Dungeon and is protected by intellectual property and copyright laws.
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Users may access any part of this website and download or copy material for personal use only. Users may not remove any copyright, trademark or intellectual property notice contained in original material from any material downloaded from this website .All trademarks appearing on the websites, newsletters, promotional materials, order forms and retail stores operated by The Hidden Dungeon are the property of their respective owners. Use of these trademarks is forbidden unless written permission is obtained from the owner of the trademark. The Hidden Dungeon reserves the right to correct any errors on this website, including description and image. The Hidden Dungeon reserve the right to refuse or cancel any website order based on an incorrect description or image. These corrections may be made after a customer’s order has been acknowledged. The Hidden Dungeon reserves the right to decline to supply any individual or company without explanation. The Hidden Dungeon reserves the right to suspend or terminate the Customer’s use of this website at any time without explanation. It is a crime to use a false name or a known invalid credit or debit card number to attempt to order from this website. The Hidden Dungeon will prosecute any Customer caught wilfully entering a fictitious order to the fullest extent of the law. If any single provision of these Terms and Conditions is found to be invalid by a Court of Law, the invalidity of that single provision will not affect the remaining provisions of these Terms and Conditions, which will continue to have full effect. The failure of The Hidden Dungeon to exercise any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy. These Terms and Conditions shall be construed and interpreted in accordance with the relevant United Kingdom Law. The Courts of the United Kingdom will have exclusive jurisdiction in relation to any claim, dispute or other matter arising from these Terms and Conditions, the Customer’s use of this website or the supply of the product by The Hidden Dungeon.
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Last Updated 06/12/2023